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Date: 26th May, 2020
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Anger Busting Workbook by James A. Baker.

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Anger Management Courses

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Anger Management Courses: The High Costs of Anger in the Workplace

Leroy was a superstar in the Real Estate business, producing three times the monthly business of his nearest coworker. He was a driven, highly competitive young man who saw his manager as getting in the way of even higher production. Tension turned to irritability. Yelling and shouting followed. On the day he was fired, he shoved his manager in front of alarmed coworkers who reported his behavior to HR. Anger management classes were required, along with a one month interim, before reinstatement would be considered.

As this case example illustrates, workplace anger is costly to the employee, the company, and coworkers. Studies show that up to 42% of employee time is spent engaging in or trying to resolve conflict. This results in wasted employee time, mistakes, stress, lower morale, hampered performance, and reduced profits and or service.

In fact, in 1993 the national Safe Workplace Institute released a study showing that workplace violence costs $4.2 billion each year, estimating over 111,000 violent incidents. Further, according to the Bureau of Justice Statistics, about 500,000 victims of violent crime in the workplace lose an estimated 1.8 million workdays each year.

Clearly, poorly handled anger, frustration and resentment sabotage business productivity. Was Leroy justified in his anger? What skills should he learn to prevent future episodes? What could management have done to better handle the situation?

Skill 1– Anger Management

Using anger management skills, Leroy can clearly learn to control his behavior and communicat e needs in a socially acceptable manner without disruptions to work and morale. The issue here is not if he was justified in being angry; it is how to best deal with normal angry feelings. A key ingredient to managing anger is learning to change “self-talk”-- that internal dialog that creates or intensify angry feelings.

From a management perspective, proper anger management skills can enhance conflict resolution, promote personal growth in the employee, reduce employee stress and promote increased workplace harmony.

Skill 2– Stress management.

Leroy was clearly under a great deal of stress, much of which was self-imposed. Stress often triggers anger responses.

Learning to effectively deal with stress can help prevent anger outbursts, as well as reducing employee “burnout” and hampered performance.

Managers should be alert to stressed employees and recommend help, before things get out of hand. In many companies, HR or EAP (employee assistance professionals) can provide you with resources and referrals.

Skill 3– Emotional Intelligence.


Popularized by psychologist Daniel Goleman, much research shows that increasing “EQ” is correlated with emotional control and increased workplace effectiveness.

What is “EQ” exactly? According to Goleman, it is “the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.”

Fortunately, skills to improve your emotional intelligence can be learned by both employees and management. The benefit is increased understanding of yourself and others which directly relates to increased productivity and workplace harmony.

Skill 4– Assertive Communication.


Communication problems frequently lead to misunderstandings, conflicts with coworkers and hurt feelings which may hamper concentration and work performance.

Assertiveness is not aggression, but a way to communicate so that others clearly understand your needs, concerns, and feelings. It starts with the familiar advice to use “I” statements instead of “you” statements which can sound accusatory, and may lead to defensiveness instead of cooperation.

Other communication improvements include acknowledging the concerns and feelings of others in your interaction with them. And, being more sensitive to what others are saying to you “beneath the surface.”

Skill 5– Forgiveness

While sometimes workplace anger is manifest in “exploding.” other times it is born of grievances held by employees over any number of workplace issues. Much research shows that learning to forgive and let go of the wrongs done to you can release your anger and resentment. This, in turn, may improve your health, and help you focus on your job instead of your negative feelings.
Is “forgiveness” easy? Of course not. Nor does it mean that you think that whatever happened to you was right, or that you have to like the offending person. What it does mean is “letting go” of the negative feelings you now experience when you remember an negative experience or you encounter the offending person.

by Dr. Tony Fiore

Anger Training: Short Fuse Problem

Keywords: anger workshops, anger course, anger management, classes on anger

The demanding, complicated, and time-crunched lifestyles that are so common today make many people feel like they are riding a swirling merry-go-round, and it won't slow down enough---much less stop---so they can get off.
That's a major reason so many people vow they need to simplify their lives. That's really just another way of saying they need to do a better job of managing their stress.

Stress management was not taught when today's adults were in school. Come to think of it, it is not being taught in most schools now.. Another subject that many adults today wish they could have studied---or even majored in---is anger management. That's because so many people are struggling with stress that leads to uncontrolled anger.

It is blatantly obvious that uncontrolled anger damages people socially, but it's also been proved by scientific research that it can and often does have adverse effects on physical health. Ailments such as high blood pressure, heart problems, and chronic fatigue often stem from out-of-control stress and anger. Psychological problems also arise, such as depression, deep remorse and low self-esteem.

The term "short fuse" is slang for anger, but there are good reasons why it has lasted long enough to become a familiar part of our language. "Short fuse" refers a fuse on an explosive device. The shorter the fuse, the less time there is, and re-thinking is not an option. That's why in movies the person who lights a short fuse is usually shown running as fast as he can to get away. The longer the fuse, the more time you have between lighting it and the bang. The longer the fuse, the more time you have to re-think what you're doing and even to snuff out the fuse t so there is no bang. Anger workshops and anger management classes focus on teaching "long fuse" methods and practices that teach alternatives to "flash-bang" behaviors.

Various organizations are now offering anger workshops to teach methods to control stress and anger. One major plus is that these workshops is that they are designed not only for working professionals, but also for parents, teen-agers, and children who find it hard to control their anger. In these anger workshops the goals are to help people understand the negative effects of anger and to teach them ways to cope with stress and anger problems in their lives.

Anger workshops also provide solutions to deal with failures, setbacks and daily frustrations in order to keep stress and anger at bay. These anger workshops are not one-way lectures, but are designed to use interactive and innovative ways to explain the ill effects of anger and ways to manage it.
Those who suffer themselves and cause it for others because of their "short fuse" behaviors can take the first step towards changing their lives by enrolling in an anger workshop. And they can also begin change the lives of those around them for the better. "Head 'em off at the pass!" How many times have you heard this line in a western movie, or, if you're old enough, a western TV show? Whether it's the good guys wearing white hats, or the bad guys wearing black ones, the cowboys saying this want to head off the others and keep things from getting worse. Some of us are like this when it comes to dealing with stress and anger problems.

If you feel like you're under pressure all the time despite your best efforts to manage your feelings, that's a sign that you want to "head it off at the pass" before the situation gets worse. The "you" that used to look forward to challenges and displayed a zeal to achieve now is passive and pessimistic. To ratchet it up another level, if you are concerned and frustrated because what was simmering stress is now boiled-over anger, that's a billboard-size sign that you need to get help to cool things down A.S.A P.  A good place to get that help is a well-designed anger management class. More and more people who feel like they've almost forgotten how to smile are signing up for anger management classes for assistance and support in getting their lives back on track.

Another option that is rapidly gaining followers is online anger management classes. When online anger management classes were first being offered a few years ago, some people were quite skeptical about them. They thought that face-to-face classes were the real deal, and that online classes were a pale substitute. The explosive growth of the Internet has taken care of many of those early doubts and criticisms because so many things we used to do in person are now dealt with online quite well. Today when people learn that online anger management classes provide the same course material and the same kind of support you would get in a traditional face-to-face class, they are more willing to give them a try. Speaking of support, like almost all of the other kinds of courses being offered via the Internet, online anger management classes include facilitators whose job it is to help with computer and Internet questions, as well as basic course questions such as when is the next assignment due?

Increasing stress and uncontrolled anger are a double whammy that is really tough to get a handle on by yourself. But the professional help available in anger training and online anger management classes can get you over the hump and on the road to a better life with more achievement. Who knows? You might even learn how to smile again a lot faster than you expected.

 
 
 
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